Quality Management Systems


QMS – “A set of co-ordinated activities to direct and control an organisation in order to continually improve the effectiveness and efficiency of its performance”
DTI “From Quality to Excellence”

CLM Training are experts at implementing new Quality Management Systems and revitalizing existing QMS that have stopped performing. ISO 9001 provides the basic structure for Quality Management. But is it enough to produce the results you need?

CLM goes beyond the standard methodology of

  • Review
  • Document
  • Implement
  • Audit/Rework

Our approach is to emphasise the reward and enforcement mechanisms that the business needs to keep staff and management focused.


Reward mechanisms can include tying in pay rises and promotions to reduced internal error rates and customer returns, for instance. For the business as a whole a key task is to put in place measurement systems to show the relationship between QMS implementation and hard metrics such as new business wins and profitability. Soft measures such as improved morale and job satisfaction need to be taken into account too


There are a whole range of formal mechanisms that can be applied.
External audits by auditing bodies such as the FDA or the HSE
Enforced and mandatory product recalls
Customer on site assessments.
These usually get everyone’s attention in organisations.

Without the “carrot and stick” many Quality Management Systems go into a spiral of decline over time. We will work with you to define the management processes required to ensure that your QMS really delivers and continues to deliver in the future.

Contact us today to discuss your QMS requirements. Remember all of our projects are backed with a detailed and fully costed proposal.